Definitions of every term we use in ChartPull — in plain English.
A search mode that understands plain English questions like "Who reports to the VP of Engineering?" Powered by Claude AI.
A comprehensive PDF document generated by AI that analyses your organisation's structure, departments, leadership, and provides recommendations.
A secret code (starting with cpk_) that authenticates your custom integrations with ChartPull's REST API. Generate one from Admin > API Keys.
A record of every significant action taken in ChartPull — who signed in, who exported data, who changed settings. Available with the Integrations add-on.
Extra data columns you define yourself — like "Cost Centre", "Employee ID", or "Skills". Custom fields appear on employee profiles and in CSV exports.
A condensed version of the tree view with smaller cards, designed for larger organisations with 500+ employees.
An employee who reports directly to a specific manager. If Sarah manages Alex, Alex is Sarah's direct report.
A secondary reporting relationship — when someone works closely with a manager who isn't their official boss. For example, a designer who reports to the Design Director but also works closely with a Product Manager.
A group of employees working in the same function — like Engineering, Marketing, or Sales. Departments come from your Google Workspace directory.
A Google Workspace setting that lets ChartPull read your directory. Your Workspace admin enables this during installation.
An advanced org chart view powered by D3.js with pan, zoom, drag, and smooth animated transitions. Available with any paid license.
A 0–100 score measuring how complete and accurate your directory data is. ChartPull checks for missing titles, departments, managers, and duplicate entries.
Google's suite of business tools (Gmail, Calendar, Drive, Admin Console). ChartPull reads your employee directory from Google Workspace to build your org chart.
The levels of authority in an organisation, from the CEO at the top down to individual contributors.
The number of levels between the CEO and the lowest-level employee. A "flat" org has fewer levels; a "tall" org has more.
A flat, searchable, sortable table of all employees. Great for quick lookups when you don't need the visual hierarchy.
The person an employee reports to. In ChartPull, manager relationships come from your Google Workspace directory.
A person you add to ChartPull by hand — contractors, temps, or pending hires who aren't in your Google Workspace directory yet.
Model Context Protocol — lets AI assistants like Claude Desktop, VS Code Copilot, or Cursor query your org chart directly.
A visual diagram that shows the structure of an organisation — who reports to whom, and how teams are arranged.
A 0–100 score that ChartPull calculates by analysing four dimensions: span of control, hierarchy depth, department balance, and resilience. Higher is better.
ChartPull's base product is a one-time purchase (Starter $999, Business $2,499, Enterprise $4,999). Optional AI and Integrations add-ons are billed annually.
A periodic snapshot of your organisation's aggregate metrics — total employees, departments, average team size. Used by the Timeline feature.
AI-generated forecasts about your organisation — attrition risk by department and headcount growth trends.
The chain of managers from any employee up to the CEO. Also called the "reporting chain". Click any person in ChartPull to see their full reporting line.
The number of direct reports a manager has. A span of 5 means one manager supervises 5 people. ChartPull's AI flags managers with unusually high or low spans.
The process of pulling the latest employee data from your Google Workspace directory into ChartPull. Syncs happen automatically, but admins can trigger manual syncs.
A special URL that gives read-only access to your org chart without requiring a Google sign-in. Useful for board members or external consultants. Time-limited and revocable.
Single Sign-On — lets your team sign in to ChartPull using your company's identity provider (like Okta or Azure AD) via SAML 2.0.
Security Assertion Markup Language — the standard protocol ChartPull uses for single sign-on (SSO). Your identity provider sends a SAML assertion to ChartPull to verify the user.
Your organisation's ChartPull account. Each Google Workspace domain gets one tenant. All users in your domain share the same tenant.
The default org chart layout showing a hierarchical tree with expandable/collapsible branches. Available on all plans.
A feature that lets you see how your organisation has changed over time — headcount, departments, team sizes, and more.
An automatic notification sent to your systems when something changes in ChartPull — like an employee changing manager or a new hire appearing.
Replacing ChartPull's branding with your own — your logo, your colours, your domain. Your team sees your brand, not ours.