Need a hand? We’ve got you.

1. Install from the Google Workspace Marketplace

Your Workspace admin installs ChartPull from the Google Workspace Marketplace. Takes about 30 seconds. Read-only access is granted automatically during setup.

2. Sign in with your Google Workspace account

Once it’s installed, anyone in your org can sign in with their Google Workspace account. Personal Gmail accounts (like @gmail.com) won’t work — it has to be your company account.

3. View your org chart

That’s it. Your org chart builds itself from your Google Workspace directory. Search for people, filter by department, and export whenever you need to.

What data does ChartPull access?

We read names, titles, departments, manager relationships, and profile photos from your Google Workspace directory. That’s it. Directory data is cached and refreshed automatically. For full details on data retention, see our Privacy Policy.

How do I install ChartPull for my organisation?

Your Workspace admin goes to the Google Workspace Marketplace, installs ChartPull, and that’s it. Read-only access is granted automatically. Once installed, everyone in your org can sign in and see the chart.

How do I uninstall ChartPull?

Your Workspace admin goes to Google Admin Console → Apps → Google Workspace Marketplace apps, finds ChartPull, and clicks Remove. That’s it. All access is revoked instantly and any cached data is purged within 15 minutes.

Who can see the org chart?

Only people in your Google Workspace domain can see it. If they’re not signed in with a company account, they can’t get in. No exceptions.

How do I export the org chart?

Hit the export button in the toolbar at the top of the chart. You can download as PNG (high-resolution image), CSV (spreadsheet), or PDF (print-ready report). Exports are available on every plan.

What are the pricing tiers?

Simple. One-time purchase for the base product, with optional annual add-ons:

• Starter ($999): Up to 250 employees. All base features: D3 charts, search, SSO, exports, custom fields, dotted lines, manual employees, historical org chart.
• Business ($2,499): Up to 1,000 employees. All base features.
• Enterprise ($4,999): Up to 2,500 employees. All base features.
• Optional add-ons: AI Features ($3/$2.50/$2 per employee/year) and Integrations & Customizations ($499/$999/$1,999 per year). 14-day free trial with all features, no credit card.

How do I contact support?

Drop us a line at support@chartpull.com. We’re a small team and we read every message. Expect a reply within 5 business days.

Org chart is empty

Usually means domain-wide delegation isn’t active yet. Ask your Workspace admin to check the Google Admin Console. You can also try a manual sync from the Admin Settings panel in ChartPull. If it’s still empty, make sure your Google directory actually has manager relationships set up — ChartPull can’t build a chart without them.

I can't sign in

ChartPull only works with Google Workspace accounts — personal Gmail (like @gmail.com) won’t work. Make sure you’re signing in with your company account. Still stuck? Ask your IT admin to confirm ChartPull has been installed for your domain.

Data seems outdated

ChartPull caches directory data for up to 15 minutes. If you just made changes in Google Workspace (new hires, manager updates), either wait a few minutes or ask a Workspace admin to trigger a manual sync from the Admin panel.

Export isn't working

Exports (PNG, CSV, PDF) are available on every plan. If one isn’t working, check that pop-up blockers are disabled for ChartPull in your browser settings. Try a different browser to rule out compatibility issues. Still broken? Email us at support@chartpull.com with your browser and OS and we’ll sort it out.