Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (either an individual or the organisation you represent) and Serret ("we," "us," or "our") governing your access to and use of ChartPull, including any associated websites, applications, APIs, and services (collectively, the "Service").

By accessing or using ChartPull, by installing ChartPull from the Google Workspace Marketplace, or by clicking "Accept" or "Agree" when prompted, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and the terms "you" and "your" shall refer to that organisation.

If you do not agree to these Terms, you must not access or use ChartPull.

2. Description of Service

ChartPull is a software-as-a-service (SaaS) application that provides interactive organisational chart visualisations for organisations using Google Workspace. The Service reads user directory data from your Google Workspace domain through the Google Admin SDK Directory API and renders that data as navigable, searchable organisational charts.

Key features of the Service include:

• Interactive org chart visualisations with multiple view modes (tree, list, grid)
• Search functionality across your organisation's directory
• User profile cards displaying directory information
• Export capabilities (available on paid plans)
• Custom branding and white-label options (available on eligible plans)
• Multi-tenant architecture supporting individual organisations

The Service operates on a read-only basis with respect to your Google Workspace data. ChartPull does not create, modify, or delete any data in your Google Workspace domain.

3. Account Terms

3.1 Eligibility

To use ChartPull, you must have a valid Google Workspace account (Google Workspace Business Starter, Business Standard, Business Plus, Enterprise Standard, Enterprise Plus, Education, or Nonprofits edition). Free personal Google accounts (gmail.com) are not supported.

3.2 Administrator Authorisation

ChartPull must be installed and authorised by a Google Workspace administrator (Super Admin or delegated admin with appropriate privileges) for your domain. By installing ChartPull, the administrator grants consent for the application to access the organisation's user directory data within the approved API scopes. End users within the organisation may access ChartPull only after the administrator has completed installation and onboarding.

3.3 Account Uniqueness

Each individual user must use their own Google Workspace account to access ChartPull. Sharing of account credentials is prohibited. Each organisation is represented by a single tenant within ChartPull, identified by their primary Google Workspace domain.

3.4 Account Security

You are responsible for maintaining the security of your Google Workspace account and for all activities that occur under your account. You must immediately notify us at support@chartpull.com if you become aware of any unauthorised access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

4. Subscription Plans

ChartPull is available under the following subscription plans:

4.1 Base Product (One-Time Purchase)

The base product is a one-time purchase that provides lifetime access to all core org chart features:

• Starter ($999): Up to 250 employees. D3 charts and views, search, SSO, exports (CSV/PNG/PDF), custom fields, dotted lines, manual employee entry, historical org chart
• Business ($2,499): Up to 1,000 employees. Same base features as Starter
• Enterprise ($4,999): Up to 2,500 employees. Same base features as Starter
• All new workspaces receive a 14-day free trial with all features unlocked — no credit card required

4.2 AI Features Add-on (Per-Employee, Per Year)

• Starter: $3 per employee per year
• Business: $2.50 per employee per year
• Enterprise: $2 per employee per year
• Includes: AI search, insights, reports, predictions, audit, weekly digest, and more

4.3 Integrations & Customizations Add-on (Flat-Rate, Per Year)

• Starter: $499 per year
• Business: $999 per year
• Enterprise: $1,999 per year
• Includes: REST API, webhooks, natural language API, MCP server, Slack bot, white-label, custom domain, audit logs

4.4 Pricing Changes

We reserve the right to modify our pricing at any time. For existing subscribers, any pricing changes will take effect at the start of the next renewal cycle following at least 30 days' prior written notice. If you do not agree with the new pricing, you may cancel your add-on subscriptions before the new pricing takes effect. For the base product one-time purchase, we reserve the right to modify feature availability or user limits with 30 days' notice.

4.5 Billing and Refunds

The base product is a one-time purchase. Optional add-ons (AI Features, Integrations & Customizations) are billed annually. All fees are non-refundable except where required by applicable law or at our sole discretion. If you cancel an add-on subscription, you will retain access to the add-on features until the end of your current billing period.

5. Acceptable Use

You agree to use ChartPull in compliance with all applicable laws and regulations and in accordance with these Terms. You specifically agree that you will not:

5.1 Prohibited Activities

• Scrape or mass-export data: Use automated tools, bots, scrapers, or other mechanical means to extract, copy, or download directory data from ChartPull beyond the export features provided within your subscription plan.
• Circumvent access controls: Attempt to bypass, disable, or interfere with any authentication, authorisation, or security mechanisms of the Service, including tenant isolation controls.
• Discriminatory purposes: Use organisational data obtained through ChartPull for any discriminatory purpose, including but not limited to employment discrimination based on protected characteristics such as race, gender, age, religion, disability, or national origin.
• Competitive intelligence: Use the Service to gather or compile data for the purpose of building a competing product or service.
• Reverse engineering: Decompile, disassemble, reverse-engineer, or otherwise attempt to derive the source code of ChartPull.
• Unauthorised access: Access or attempt to access data belonging to other tenants or organisations.
• Misrepresentation: Impersonate any person or entity or misrepresent your affiliation with a person or entity.
• Harmful activities: Upload or transmit malware, viruses, or any other malicious code, or use the Service to conduct phishing, spam, or other harmful activities.

5.2 Compliance with Laws

You are responsible for ensuring that your use of ChartPull complies with all applicable local, national, and international laws, regulations, and industry standards, including but not limited to data protection laws (such as GDPR, CCPA), employment laws, and anti-discrimination laws.

5.3 Enforcement

We reserve the right to investigate and take appropriate action against any violation of these acceptable use terms, including suspending or terminating access to the Service, removing content, and reporting violations to law enforcement authorities where appropriate.

6. Data and Privacy

Your privacy is important to us. Our collection, use, and storage of personal data and organisational data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using ChartPull, you acknowledge that you have read and understood our Privacy Policy.

You represent and warrant that you have obtained all necessary consents, authorisations, and approvals required under applicable data protection laws to allow ChartPull to access and process the directory data in your Google Workspace domain. As the data controller for your organisation's data, you are responsible for ensuring that your use of ChartPull complies with your obligations under applicable data protection legislation.

We act as a data processor on your behalf with respect to Google Workspace directory data accessed through ChartPull. We process this data solely to provide the Service as described in these Terms and our Privacy Policy.

7. Intellectual Property

7.1 Our Intellectual Property

ChartPull, including its source code, object code, software, algorithms, user interface designs, layouts, graphics, documentation, and all associated intellectual property rights, is and remains the exclusive property of Serret. The ChartPull name, logo, and all related trademarks, service marks, and trade names are the property of Serret.

These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to access and use ChartPull solely for your internal business purposes during the term of your subscription. This licence does not grant you any right, title, or interest in or to ChartPull beyond the right to use the Service as described herein.

7.2 Your Data

You retain all ownership rights in your organisational data, tenant settings, and branding assets that you provide to ChartPull. You grant us a limited licence to use this data solely to provide the Service. We do not claim ownership of any data sourced from your Google Workspace domain.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding ChartPull ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such Feedback into the Service without restriction or obligation to you.

8. Google Workspace Marketplace

8.1 Installation and Domain-Wide Access

ChartPull is available for installation through the Google Workspace Marketplace. When a Google Workspace administrator installs ChartPull, they grant domain-wide access to the application within the approved API scopes. This means ChartPull can access the user directory data for all users within the organisation's Google Workspace domain, as permitted by the following scopes:

• admin.directory.user.readonly — Read-only access to user profiles (including organisational unit paths)

8.2 Revoking Access

A Google Workspace administrator can revoke ChartPull's access to their organisation's data at any time through the Google Admin Console. Revoking access will immediately prevent ChartPull from retrieving new directory data. Any previously cached data will be automatically purged within 15 minutes in accordance with our data retention policy.

8.3 Google Marketplace Terms

Your use of ChartPull through the Google Workspace Marketplace is also subject to the Google Workspace Marketplace Terms of Service and Google's Terms of Service. In the event of a conflict between these Terms and the Google Marketplace Terms, the Google Marketplace Terms shall prevail with respect to matters governed by Google.

9. Service Availability

9.1 Uptime Commitment

We strive to maintain high availability for ChartPull. The Service is provided on a best-effort basis with commercially reasonable uptime for all customers, regardless of tier.

9.2 Scheduled Maintenance

We may perform scheduled maintenance that temporarily affects the availability of ChartPull. We will provide at least 48 hours' advance notice for planned maintenance via email to tenant administrators and, where possible, through an in-app notification. Scheduled maintenance will be conducted during off-peak hours when feasible.

9.3 Third-Party Dependencies

ChartPull depends on third-party services, including the Google Admin SDK Directory API, Vercel hosting, and Neon database services. We are not responsible or liable for downtime, service interruptions, or data unavailability caused by outages, errors, or scheduled maintenance of these third-party services. Disruptions to the Google Admin SDK may temporarily prevent ChartPull from retrieving or refreshing directory data; however, cached data (subject to the 15-minute TTL) may continue to be served during such disruptions.

9.4 Emergency Maintenance

In the event of a security vulnerability, data integrity issue, or other critical incident, we reserve the right to perform emergency maintenance without advance notice. We will notify affected users as soon as reasonably practicable after the commencement of emergency maintenance.

10. Limitation of Liability

10.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CHARTPULL IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any data displayed through the Service, as such data is sourced from your Google Workspace directory and is only as accurate as the data maintained therein.

10.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SERRET, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service;
• Any conduct or content of any third party on the Service;
• Any data displayed through the Service, including inaccurate directory data sourced from Google Workspace;
• Unauthorised access, use, or alteration of your transmissions or data; or
• Any other matter relating to the Service.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US IN SUBSCRIPTION FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED AUSTRALIAN DOLLARS (AUD 100).

THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Termination

11.1 Termination by You

You may cancel your ChartPull subscription at any time through the application settings or by contacting us at support@chartpull.com. If you are on a paid plan, your cancellation will take effect at the end of your current billing period, and you will retain access to paid features until that date. You may also revoke ChartPull's access to your Google Workspace data at any time through the Google Admin Console, which will immediately prevent the Service from accessing your directory data.

11.2 Termination by Us

We may suspend or terminate your access to ChartPull, in whole or in part, at any time and for any reason, including but not limited to:

• Breach of these Terms of Service or our Acceptable Use policy;
• Non-payment of subscription fees after a reasonable cure period;
• Fraudulent, abusive, or illegal activity associated with your account;
• Extended inactivity (no login for 12 or more consecutive months on expired or inactive workspaces);
• A request or order from a law enforcement or governmental authority;
• Discontinuation of the Service (with at least 90 days' advance notice).

Where reasonably practicable, we will provide you with advance notice and an opportunity to cure any breach before terminating your account, unless the breach poses an immediate security risk or involves illegal activity.

11.3 Effect of Termination

Upon termination of your account, regardless of the reason:

• Your right to access and use ChartPull will cease immediately.
• Any cached directory data will be automatically purged within 15 minutes.
• Your tenant data (settings, branding, configuration) will be retained for 30 days to allow for possible reactivation, after which it will be permanently deleted.
• OAuth tokens associated with your account will be revoked and deleted.
• You may request an export of your tenant data prior to termination by contacting us at support@chartpull.com.

All data will be deleted in accordance with the data retention schedules described in our Privacy Policy.

11.4 Survival

The following sections shall survive any termination or expiration of these Terms: Intellectual Property (Section 7), Limitation of Liability (Section 10), Governing Law (Section 12), and any other provisions that by their nature should survive termination.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia. Notwithstanding the foregoing, we retain the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights.

If you are a consumer located in the European Union, nothing in these Terms shall affect your rights under mandatory consumer protection legislation in your country of residence.

If you are a consumer within the meaning of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law which cannot be excluded, restricted, or modified by agreement. To the extent permitted by law, our liability for breach of any consumer guarantee is limited, at our option, to the re-supply of the Service or the payment of the cost of having the Service re-supplied.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Provide at least 30 days' advance written notice to registered tenant administrators via email before material changes take effect.
• Display a prominent notice within the ChartPull application summarising the key changes.

Material changes include, but are not limited to, changes that affect your rights or obligations, modifications to our data practices, alterations to pricing or billing terms, and changes to dispute resolution procedures.

Your continued use of ChartPull after the effective date of modified Terms constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and may cancel your subscription in accordance with Section 11.1. For non-material changes (such as typographical corrections or formatting changes), we may update these Terms without advance notice.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Serret with respect to ChartPull and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

14.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Serret.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

14.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power outages, internet disruptions, or failures of third-party services.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: